On the rare occasion that pairing is unsuccessful, here are some steps you can take:
You could monitor activities of your lock via the Access logs. Go to Lock Info > Activity log (tap on the at the top right hand corner of the page).
Activities will be updated in real time when guests uses a Bluetooth key for access. Owners will immediately receive notifications whenever a Bluetooth Key is used. Pin-code entries, however, will only be updated when master uses the Bluetooth Key on the lock.
The # sign will flash green when a Bluetooth signal is being registered with your Deadbolt 2S.
This may mean 3 things:
Physical keys are provided with every igloohome lock which ensures that you will still be able to enter the house mechanically even if its batteries run out.
It is recommended to keep at least one key on you at all times for such situations. Alternatively, you can also use a 9V jump-start that gives the lock enough power for a PIN code unlock.(Energizer brand is recommended)