Keybox 3

Frequently Asked Questions

How do I access my home if I've lost my phone?

If you lose your smartphone, you can use another phone to log in to your account to delete your lock from the current account and pair it to a new account.

Following which, contact us immediately to disable your old igloohome account. Once it is disabled, anyone who picks up your phone will not be able to access any functions on the app.

We also recommend that you use Android Manager or Find My iPhone to remotely lock your phone.

My batteries have completely run out and I am locked out of my Keybox 3. What can I do?

The Keybox 3 is designed with a USB-C jumpstart port at the bottom of the front panel. Connect a USB-A to USB-C cable to a power bank then plug it into the USB-C jumpstart port to provide sufficient power to allow you to key in your PIN to unlock the Keybox 3. For optimal experience, please unlock within 20 seconds after the keybox is powered up.

How do I know if the batteries for my Keybox 3 are running low?

You may check the status of your battery via the mobile app. A series of three descending tones will sound when the keypad is activated, together with red breathing LED will be shown on the status indicator.

Why does the keypad flash white and LED indicator flash red when I activate the keypad?

The keypad security lockout feature might have been triggered. To deactivate it, simply unlock the Keybox via Bluetooth or wait out the lockout period.

I am unable to close the keybox. Why?

The Keybox might have been locked manually if the unlock button has been pressed for 2 seconds, or the sensor might have been triggered while the Keybox was open. Simply key in your PIN code or unlock via Bluetooth before trying to shut the Keybox.

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