Frequently Asked Questions

What can I do if my Latch runs out of battery?
You can unlock your Latch using the physical keys that are provided with every Smart Lock Latch. It is strongly recommended to keep at least one spare physical key with you at all times. Alternatively, you may wish to engage a locksmith.
How do I use Bluetooth to unlock my Latch?
To unlock using Bluetooth, you need to be within 1-2m from the lock and both the Location and Bluetooth Services should be turned on. On the Homepage, select the lock that you wish to unlock and click on the Unlock symbol next to the lock name to unlock.
How do I edit the PIN codes?

The Master PIN can be changed on the igloohome app under the Lock Info page. As this is done over Bluetooth, you have to be within Bluetooth range to change the Master PIN.

For Duration and Permanent PINs, the PIN can be changed to a 6 digit PIN of your choice by entering *1 0 (key) key icon> (key) key icon, following which, a long beep from the lock will indicate that the PIN has been successfully changed. The PIN change can only be done after the PIN has been entered on the lock at least once.

How do I pair the SmartLock Latch to my phone?

Before pairing, ensure that your lock has been properly installed with fresh batteries, and that your phone has a strong Bluetooth and Internet connection. In the app, go to "Configuration" and "Manage lock" on the side menu, select the lock model you wish to pair.

If this is your first time setting up a lock, select "Add New Lock to New Home". If you already have an existing Home listing, select "Add New Lock to Existing Home(s)". Follow the instructions on the next page and press "Next". Select your lock to pair.

When the lock is successfully paired, a beep will emit from the lock, and a pop-up will appear on your phone with the message "Resetting Lock for new codes". The app will then prompt you to set up a new Home listing (if you have not already done so), or associate your newly-paired lock with an existing listing. You will also be required to name your lock.

How do I create and share Bluetooth key?

In order to create and share/accept Bluetooth Keys, ensure that you have a working Internet connection.To create a Bluetooth Key, click on the "access" button and add a "new key" and select Bluetooth Key. Enter the details required for the Bluetooth Key and click on 'Create Key'.

To share Bluetooth key, you can either share via scanning using recipient's QR scanner or share via external messaging applications. QR code is shown right after Bluetooth Key creation, and can later be accessed by clicking on the Bluetooth Key listing on the Bluetooth Key tab.

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