We are hiring

Job Purpose

igloocompany is looking for a talented Enterprise IT Manager to take a leading role in facilitating the integration of technologies into the business operations of the company.

Responsibilities

Device and Network Security and Management

• Purchase, setup, configure and maintain computer hardware, software, systems, networks, printers and scanners. 
• Setup policies on device lifetime and replacement process.
• Determine, design, and administer IT compliance and security policies, procedures and processes.
• Maintain hardware inventory such as Mobile Devices, PC & Laptop.
• Reviewing and updating company SOP related to Information Technology Services. 

User Security, Management and Support

• Handle user and group administration, and other security settings of email, communication tools and key enterprise systems.
• Determine guidelines, associating identities and security access rights to IT services in order to mitigate business risk and meet compliance and auditing requirements.
• Assist the project team through the implementation and maintenance of internal tools such as ERP and Salesforce.
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Conducts user training of new users for key enterprise systems.
• Provide technical support on common issues and create better technical support resources and tools.
• Work with peers to understand employee needs and improve the employee experience. 
• Work with peers to understand company enterprise IT requirements and find solutions.

Software Licenses, ERP and Internal Tools

• Manage software licenses and general IT infrastructure costs and budgets.
• Keep track of service cost, quality and risk information to ensure that the IT investment portfolio is balanced according to business strategy.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, and /or other IT-related disciplines; applicants with relevant professional certifications such as ITIL, CISA, CISM, CISSP will also be considered. 
• At least 4 years of working experience in IT-related role with a strong understanding of cybersecurity frameworks and standards such as ISO, NIST, SOX, COBIT.
• Strong IT Technical understanding and aptitude for analytical problem-solving.
• Excellent communication, documentation, organizational and interpersonal skills. 
• Able to multi-task, work independently and prioritize workloads effectively.

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job purpose

igloocompany is looking for a talented Project Manager to join our Project Management Office team. A successful candidate will report directly to our Lead Program Manager.

Responsibilities

Functional Expertise    

1. Provide project management of internal and external product developments with minimal direction, requiring planning, resourcing, scheduling, project cost forecasting/monitoring, reporting and providing technical coordination guidance across multiple functional areas. 
2. Develops, maintain and track detailed project plans and project schedules, resulting in meeting committed Time to Market goals 
3. Defines project team's resource requirements, which support the project's goals with respect to time, budget and quality through negotiation with functional managers. 
4. Responsible for financial, applied technology and schedule performance of assigned projects within cost limitations & established standards. 
5. Develops project investigation and implementation schedules - facilitates work breakdown structures, manages product cost estimates. 
6. Identifies, manages and mitigates project risks, resulting in proactive contingency planning as required. 
7. Provides clear and timely project progress assessment and updates, ensuring constant organization and stakeholder alignment, up to Management level. 

Leadership 

1. Provide project related technical, interpersonal, motivational leadership and performance management of teams throughout all phases of the project including resource allocation, task planning, progress tracking and recognition. 
2. Applies interpersonal skills required to lead, motivate and resolve conflict within a project team environment 
3. Independently identifies, manages and mitigates project risks, resulting in proactive contingency planning as required. Demonstrates bias for action and issue resolution. 
4. Takes accountability for meeting deadlines and budget requirements. 

Business 

1. Prepare project level financial documents and project funding requirements. Maintains and reports on financial and schedule metrics throughout each phase. 
2. Networks and partners with customers/vendors and coordinates efforts to resolve complex problems. 
3. Participates in development of business and marketing strategies to optimise the performance of new and existing product lines. 

Requirements

• BS Degree in Engineering discipline or equivalent experience
• PMP certification preferred
• Typically 5 to 8 years combined years’ experience in product development and project management
• Proven ability to lead multiple teams, partner with stakeholders to resolve conflicts and obtain resources for projects
• Effectively communicates and gives presentations (internally and externally)
• Proven ability to direct resources, plan project activity and balance financial budgets
• Has successfully led many to numerous product development project teams and has a clearly recognisable knowledge of detailed product development processes

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job Purpose

igloocompany is looking for a highly experienced and motivated VP of Software Engineering to manage a diverse group of engineers in the software engineering and R&D team. Apart from leading the team of developers and engineers, the candidate will need to collaborate with product managers to deliver products and work closely with management to set the strategic direction for the engineering team.

To be successful as the VP of Engineering at igloocompany, you should ideally have prior engineering leadership experience in a technology-driven company, are a strategic problem-solver and thrive in ambiguity. You are required to collaborate closely with management, peers and command respect from engineers. You are a great people’s person with deep technical knowledge. You should demonstrate excellent communication skills, an ability to connect with engineers and developers, and have a solid foundation in software design and engineering.

igloocompany’s engineering teams are spread across China, Indonesia and Singapore, and regional management is required. While you will mostly be directly managing the software teams, experience with working with hardware and firmware engineers would be a huge advantage for the role.

Responsibilities

• Lead the team through management and mentorship, via both technical and non-technical leadership
• Model the values of igloocompany, drive the culture for the engineering team
• Develop products, services, processes that will be adopted across the company
• Establish consensus amongst divergent and sometimes opposing teams, and act as the trusted leader to represent and articulate the divergent views 
• Identify, recommend, and implement new technologies and systems to improve organizational processes and decision-making within the engineering teams
• Establish, communicate, and implement engineering and development policies, practices, standards, and security measures to ensure effective and consistent operations.
• Be a strategic leader and be proactive in driving change within the engineering team and also across the company, shaping the engineering team with company’s business objectives in mind
• Collaborate with the company’s executive leadership to develop and meet organizational goals while supplying expertise and guidance on technology and engineering capabilities
• Establish and administer the department’s budget.
• Ensure that departmental decisions such as staffing, development, organization, acquisitions, and facilities are in line with the organizations business plan and vision.
• Attract top talent and actively identify, recruit, and develop successful managers within the team
• Start new, reform existing and ramp down teams where necessary to achieve business objectives. 
• Maintain and continuously build up knowledge of emerging technologies and trends in engineering and development related to the organizations industry.

Requirements

• Bachelor’s/Master’s degree in Engineering required, especially in the field of software engineering
• Prior experience in engineering leadership in a high growth technology company
• At least 10 years of related experience required
• Excellent verbal and written communication skills
• Extensive knowledge of engineering principles and procedures
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Strong leadership and mentorship skills

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job Purpose

A Sr. SW Product Manager will be the principal owner of the assigned software product SKUs and manager of their overall life cycle and subsequent iterations.  This encompasses rationalizing the feature sets, requirements, and functional interactions primarily for all our software products in the product offering.  It is the Sr. SW Product Manager’s responsibility to ensure that the software products meet their designed, technical, and behavioral specifications as defined within the Product Team.  Mindful execution for a high standard in quality and relevant user experience is needed to effectively manage projects scope and timelines. As such, any potential candidate would require experience in software development, software development methodologies as well as strong technical communication skills.

Responsibilities

• Plan the company Software Roadmap
• Work with Creative to confirm and deliver production-related materials
• Work with Software QA to balance software quality issues with timelines for each release
• Work with Software Development to scope out the effort required for each project and manage the scope of work based on the selected software development methodology in place
• Work with the Project Team to plan and adhere to project timelines and allocated resources
• Liaise with Business Development team to gather requirements of software and hardware products
• Align with Marketing on the marketing strategy for product launches
• Work with Customer Service to resolve current issues in the market

Requirements

• Bachelor’s degree
• At least 3 years of technical experience (software engineering is a plus)
• Additional 3 years of Product Management experience (management position is a plus)
• Excellent communication skills
• Stakeholder management
• Product Design & Development
• UI/UX
• Wireframing
• Software Development Methodologies (Agile, Waterfall, etc)
• Competitor Analysis
• Product Requirements Documentation

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job purpose

We are currently looking for an experienced Security Engineer to build our next generation of products. Our long-term goal is to build an ecosystem of access control products that interoperate with each other. Our roadmap includes products like digital padlocks, access control panels, gateways, and security cameras amongst others. You will be part of a team responsible for designing solutions for all of these products, such that they work with one another. You will work with hardware and software engineers to design products that are resistant to attacks. You must consider various angles in your designs, covering server-side all the way to electronics-level security.

Responsibilities

• Work with software, firmware and hardware engineers to design safe protocols, taking into consideration the impact on user experience
• Write, update, and maintain security design documents
• Provide security expertise and guidance to various engineering teams
• Source and manage third-party security teams to conduct audits on new and existing system designs

Requirements

• Degree/Masters in Computer Science, Computer Engineering or related field
• 5+ years experience in security
• Familiarity with security standards
• Experience with attacks and mitigation methods
• Experience working in cross-functional teams
• Able to communicate clearly, both in writing and verbally
• Experience with designing and writing specifications for protocols
• Good general CS theory
• Coding experience in C/C++

Preferred qualifications

• Experience with hardware security
• Experience designing products that have passed security certifications
• Experience with pen testing
• Proficient in both English and Mandarin
• Holds any active security-related certification

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job purpose

Customer Success & Service Manager (CSSM) supports our customers as they transition from sales prospects to active users of our products and provides excellence level of after sales services. CSSM focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with our business.

CSSM will lead customer success initiatives, keep the company focused on customer outcomes and play a significant role to uncover new ways to make igloocompany a part of everyday life and improve our products and services. CSSM will involve in all aspects of support, account management, demonstrating the product and educating customers plus after sales services. All Commercial team members look to customer success and after sales services for input across all key decisions. 

Responsibilities

• Be directly responsible for owning and cultivating strong relationships with external and internal stakeholders. 
• Serve as the primary contact for onboarding of new customers,
• the training of platform end-users, as well as post go-live support.
• Set up efficient customer service processes and system on cloud platform to make customers easy to do business with us and experience excellence after sales services.
• Drive retention and growth among our customers by understanding their business needs and helping them succeed. 
• Gauge customers' levels of engagement with the company and provide feedback to other teams regarding products and SW as service.
• Represent the voice of the customer, and help drive the entire customer lifecycle, specifically facilitating a successful customer journey from purchase order to end-user engagement and after sales services. 
• Collaborate closely with Business Development to support pilot customers and ensure contract/agreement renewals and upsells.

Requirements

• At least Bachelor’s degree in Business, Economic or Arts from reputable universities.
• At least 4+ years Customer Success, Customer Service, Relationship Management and Account Management or similar experiences.
• Experience working with high-profile accounts and advising on overall support and service needs.
• Problem solver who understands how to work with a variety of stakeholders throughout the Customer Journey
• Confident working with data and data analytic tools. An ability to quickly analyze data to tell a story and identify areas of operational improvements to satisfy customers’ needs.
• Excellence in verbal and written communication skills. You can explain complex issues in simple terms and adapt your tone for different stakeholders.
• Strong in team building and time management skills
• Exposure to consumer and enterprise business with HW, SW, mobile APP and integration. 
• Capable of managing own team and workload with minimal supervision.
• Demonstrate aptitude for coaching and people management

What we can offer you

• Challenging work in a fun and collaborative environment
• Multicultural teams represented by 15+ nationalities
• Flexible working arrangements and casual work setting
• Equity compensation

Job purpose

Technical Sales Engineer (TSE) is the technical glue of a technical sale. Sometimes called ‘systems engineers,’ ‘pre-sales support,’ or ‘field consultants,’ TSE acts as the sales team’s technical encyclopedia during the sale, representing the technical aspects of how the product solves specific customer problems. TSE performs technical presentations for the product and own the demonstration script for the product. With adequate staffing of trained TSEs, Product Management does NOT go on sales calls and customer demos. 

We are searching for a detail-oriented, professional Technical Sales Engineer to join our company. The Sales Engineer’s responsibilities include delivering product demonstrations, networking with clients, expanding sales territories, attending seminars and trade exhibitions, conducting research, increasing your knowledge of technical products, and providing training to staff. You should be able to deliver excellent customer support and make appropriate suggestions for improvement. 

To be successful as a Technical Sales Engineer, you should demonstrate great active listening skills, patience, and confidence. Outstanding candidates are self-starters with superb networking abilities, research skills, and a good eye for opportunities. 

Responsibilities

• Memorizing technical products specifications and keeping up-to-date with new company products as well as industry trends. 
• Learn the technical details concerning how our software works and easily articulating what problems it solves for our clients. 
• Simplifying technical terms during product demonstrations, carry out pre and post-sales customer support. 
• Conducting market research and obtaining feedback from clients to improve existing products. 
• Writing reports and liaising with the production team regarding issues, foreseeable problems, and effective solutions. 
• Maintaining strong professional relationships with existing clients and meeting with new clients to expand sales territories. 
• Meeting regular sales targets.
• Listening to customers’ needs and advising them on the best products or solution to buy. 

Requirements

• A solid technical background.
• Analytical and problem-solving skills.
• Sound judgement and good business sense.
• Selling to customer needs and ability to build relationships with clients quickly.
• Software knowledge requirements.
• Capture product development specifications feedback to R&D.
• Presentation skills.
• General programming skills.
• Team working ability and good verbal communication.
• Customer requirements analysis and innovative mindset.
• Bachelor’s degree in Engineering or similar.
• Technical sales experience.
• Strong customer service, analytical, and interpersonal skills.
• Excellent organizational research, and multi-tasking abilities.
• Strong negotiating and problem-solving skills.
• A professional appearance with a good attitude.

What we can offer you

• Challenging work in a fun and collaborative environment
• Multicultural teams represented by 15+ nationalities
• Flexible working arrangements and casual work setting
• Equity compensation

Focusing on 3 different vertical markets: Logistics, Real Estate, & Infrastructure Access

Job Purpose

To implement sales strategy, BD activities and realize sales targets set by the Company for USA Region. Responsible for below 3 market vertical focusing on property access management of business partners operating in:

Logistics

• Logistics and transports;
• Warehouse and self-storage;
• Last mile deliveries.

Real Estate

• Short Term Rental (AirBnB, Bookign.com, Home & Away, OYO, etc), Shared Space & Living and Hospitality;
• Real estate sales & rentals (MLS agents), Realtors (Keller William, Campass, etc), New Prop players (Flip, Zillow, Kleard, etc);
• Property Management firms (CBRE, JLL, etc), Builders and Developers.

Infrastructure Access

• Telco towers and Data centers;
• Facilities Management in commercial, health, airport, government institutes, and industrial complexes;
• Utility companies (electricity, water and gas);
• Oil and gas producers and distributors.

Responsibilities

• Arrange and conduct business development meetings with prospective partners (operating in the respective market vertical;
• Promote the Company’s products/services under Iglooworks brand at events and tradeshows;
• Conduct outbound sales to acquire new leads;
• Actively follow up on leads to convert into sales at pricing guidelines set by the Company;
• Engage in commercial and contractual negotiation with B2B partners;
• Build long-term relationships with new and existing partners for recurring sales;
• Provide trustworthy feedback, after-sales support and manage reviews at timely level to raise brand rating of Iglooworks by enterprise end users and/or partners.
• Develop business development strategy focusing on increase sales and market share in the responsible B2B respective market vertical.
• Maintain a healthy sales pipeline based on annual targets;
• Prepare sales contracts adhering to local laws and regulations rules, and Company’s guidelines;
• Maintain updated records of partners’ billing and shipping details.

Requirements

• BSc/BA/Master degree in business administration, sales or relevant fields;
• Minimum 10 years working experience in sales and BD roles with strong B2B business partners management skills.
• Previous sales or business development experience in B2B market vertical working through partners.
• Proficiency in MS Office.
• Proficiency in English.
• Good presentation and communication skills.
• Market knowledge, preferably in B2B distribution, access security in infrastructure related industries.
• Strong people and negotiation skills.
• Ability to build rapports and a team player with Company staff and management team.
• Time management and planning skills.

What we can offer you

• Challenging work in a fun and collaborative environment
• Multicultural teams represented by 15+ nationalities
• Flexible working arrangements and casual work setting
• Corporate insurance benefits

Job purpose

We are currently looking for Software Engineer to work on our igloohome or iglooworks Software Product. As a Backend Software Engineer, you will be a core part of our Engineering team that is responsible for developing, improving, maintaining, and launching our products. You will face interesting technical challenges and together as a team, we will overcome with innovative solutions. 

You should be a creative problem-solver to develop innovative solutions to satisfy both technical and consumer needs.  We value knowledge sharing and continuous improvement, which means we will get to learn the best practices and stay up to date with the latest technologies. 

Responsibilities

• Write well-formatted modular code.
• Implement unit tests and functional tests for their tasks.
• A supportive and collaborative attitude to work with cross-functional teams on a daily basis.
• Perform, debug and fix bugs.

Requirements

• 1+ years of software development experience (fresh graduate is welcome).
• Familiar with backend REST API.
• Well-versed in NodeJS language.
• Data modeling experience in NoSQL databases.

What we can offer you

• Challenging work in a fun and collaborative environment
• Open-concept office space
• Multicultural teams represented by 15+ nationalities
• Flexible working arrangements and casual work setting

Job purpose

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage incoming calls, emails or chat depending the LOB igloohome assigns
• Handle customer complaints, provide accurate, valid and complete resolution within the time limits; follow up to ensure resolution;
• Build sustainable relationships and trust with customer accounts through open and interactive communication;
• Take the extra mile to provide customer satisfaction
• Keep records of customer interactions, process customer accounts and file documents on igloohome-approved platforms;
• Follow communication procedures, guidelines and policies

Requirements

• Strong communication skills
• Strong command in written and spoken English
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Flexibility with a full-time schedule, including shift assignments on weekends/evenings;
• At least 3 years of experience in customer services, such as calls, ticket, and chat handling
• Recent 1 or more years of relevant experience with BPO
• Polytechnic/ITE/2 years in college

What we can offer you

• Up to 18k signing bonus for new hires
• Challenging work in a fun and collaborative environment
• Multicultural teams represented by 15+ nationalities
• Corporate insurance allowance
• Flexible working arrangements and casual work setting