We are hiring

Job purpose

igloocompany is at a critical juncture of growth as we drive towards our vision of a world without keys. As the VP of Product, you will be a leader in the organization playing an important role in this growth journey. Your experiences have made you a strong leader with a proven track record in defining and driving product vision and strategy for a high-growth startup. You are highly motivated to solve our toughest challenges and create top-notch experiences for our clients. Importantly, you will also create an innovative, inclusive product culture that fosters engagement, growth, and collaboration as the company scales.

You’ll lead a team of product leaders, product managers, designers, project managers and analysts to create a future of a keyless world. This will be done in collaboration with Engineering, Design, Marketing, and the rest of the organization. The right leader will be able to form strong relationships with other functions and influence the entire team to execute effectively. It's critical that the VP is able to establish credibility at the executive level, have a strong product viewpoint, and be able to lead the product direction of the entire company.

The role directly reports to the CEO.

Responsibilities

• Establish the product vision, drive product strategy, road-mapping and execution across the organization
• Think strategically and be able to communicate and articulate the product strategy effectively
• Collaborate with senior leadership and cross-functional stakeholders to influence and execute on the product vision and roadmap
• Mentor, empower and recruit high performing product managers and product designers who have shipped technology products at scale
• Define the processes needed to achieve operational excellence in all major areas, including client-focused feature development, player experiences, viewing experiences, and scalability of systems.
• Build and maintain a high performing, diverse & collaborative product culture
• Effectively manage your team by defining clear OKRs for your department, and taking responsibility for your department’s KPI’s, budgeting and goals.
• Manage and evolve the development and product lifecycle process and achieve ideal delivery cadences for different product suites.
• Drive the company's understanding of the total addressable market, new opportunities, risks and competitive landscape, and align customer needs into clear, well-defined feature requirements
• Manage successful product launches to ensure internal teams are prepared to sell, support, and drive adoption of new and updated product capabilities
• PLEASE NOTE: Periodic international travel (between the US and our HQ in Singapore) will be required

Requirements

• You have 10+ years of experience building and delivering user-centered, engaging experiences across a range of platforms and can demonstrate the success and impact of your efforts for both users and business.
• You have experience in developing and shipping products that involve both hardware and software components, and you have achieved considerable scale with those products.
• You possess deep knowledge of consumer/enterprise products, have a highly refined visual design sensibility, and a passion for enterprise SaaS solutions.
• Experiences in built environment or property technology is a plus
• Your experiences include 5+ years of management experience, including experience leading product teams of 20+ people within a cross-functional organization in a high growth venture backed company.
• You have a good technical background, either across software development, firmware development, cyber security, artificial intelligence or other emerging technologies, bonus points if you have coding experience yourself.
• You have exceptional people skills, and are a leader who people want to follow. You build trust, inspire, and mentor your team, ensuring that your teammates are motivated, recognized and rewarded.
• You have a keen sense of balance between delivery speed and technology implementation.
• You are able to navigate the often complex and ambiguous space of the fast growing and ever changing nature of the tech industry, and build ambitious but robust and realistic plans.
• You are a great communicator (verbal, written, and visual) who has the ability to influence and build consensus both within a product team and with executive stakeholders across the company.
• BA/BS and/or MA/MS in a related field
• Experience in project management & transitioning to a public company is a plus

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job purpose

This role will be assisting the Regional Financial Controller in managing the Finance Department as part of the financial health of the Company by administering accounting operations to comply with legal requirements. You will be responsible for the day-to-day daily task of the Company's financial transactions.

Responsibilities

• Full-spectrum of finance functions (preparation and review of all AR, AP, GL, and month-end closing reports);
• Preparation of group consolidation;
• Handle annual financial audit and all other related matters such as statutory financial reporting;
• Able to identify current process issues and put in place internal controls;
• Assist in annual and quarterly budgeting and forecasting exercise;
• Perform any ad-hoc accounting/finance tasks as may be assigned.

Requirements

• Candidate must possess at least a Degree in Accountancy;
• At least 5 years of working experience in the related field with prior Big 4 audit experience;
• Preferably with experience in consolidation, budgeting and management reporting;
• Effectively bilingual in English and Mandarin as we have a subsidiary in China;
• Able to work in a fast-paced environment and effectively manage expectations;
• High degree of accuracy & efficiency;
• Independent, able to take initiative and team player.

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job purpose

We are hiring a talented and self-motivated Senior Industrial Designer to join our award-winning design team. This role gives you the opportunity to shape the Industrial and Spatial design functions of igloocompany. Day-to-day responsibilities include conceptualizing, prototyping, shipping, and iterating on consumer and enterprise-grade products to tackle global access challenges.

Based in Singapore, you will work collaboratively with a multidisciplinary team of Product Owners, Engineers, and our international Business Units. This role may require occasional travel to our offices or clients in the US, Europe, China, and Indonesia.

Responsibilities

Key responsibilities you can expect from this role:

• Co-create, maintain, iterate, and be an evangelist for our product design language.
• Work directly and closely with stakeholders on all aspects of the product design cycle.
• Set standards for Industrial and Spatial design and documentation.
• Set up processes to facilitate data-driven design decisions.
• Conduct research and seek out the latest trends and tools in the design and technology space.
• Consolidate research insights and findings as recommendations to the team.

Requirements

Qualifications:

• At least 4 years of shipping consumer and/or enterprise-grade tech products
• Strong portfolio showcasing design process and breadth of works.
• Degree in industrial design or related disciplines
• Non-degree holders with a strong portfolio will also be considered.

Skills:

• Strong research, sketching, and conceptualization skills
• Excellent at 3D modeling and photorealistic rendering tools such as Solidworks, Rhino, and Keyshot.
• Familiar with Adobe Suite, particularly Illustrator and Photoshop.
• Solid grasp of basic design principles.
• Excellent presentation and documentation skills.
• Familiar with manufacturing processes for Smart technology and IoT products.

Traits:

• You need to be an overall good person with a great work ethic.
• Team Player. Works well with stakeholders to ensure a smooth handover and timely delivery
• Independent and driven. Take initiative to improve self and work.
• Sense of ownership. Ability to carry projects through from end to end.
• Problem solver. Resourceful in solving problems in and outside of your own domain.
• Organised. Ability to navigate chaos and cope with ambiguity.
• Open-minded. Willingness to solicit feedback, to embrace new or opposing ideas.
• Communicative. Ability to rally collaborators, stakeholders, and management behind your work and decisions.

Bonus:

• You have in-house or early-stage start-up experience.
• Communicate well in written and spoken Mandarin.
• You are excited about bringing a product from zero to one.
• Leadership skills with some experience leading a team.

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job Purpose

igloocompany is looking for a highly experienced and motivated VP of Software Engineering to manage a diverse group of engineers in the software engineering and R&D team. Apart from leading the team of developers and engineers, the candidate will need to collaborate with product managers to deliver products and work closely with management to set the strategic direction for the engineering team.

To be successful as the VP of Engineering at igloocompany, you should ideally have prior engineering leadership experience in a technology-driven company, are a strategic problem-solver and thrive in ambiguity. You are required to collaborate closely with management, peers and command respect from engineers. You are a great people’s person with deep technical knowledge. You should demonstrate excellent communication skills, an ability to connect with engineers and developers, and have a solid foundation in software design and engineering.

igloocompany’s engineering teams are spread across China, Indonesia and Singapore, and regional management is required. While you will mostly be directly managing the software teams, experience with working with hardware and firmware engineers would be a huge advantage for the role.

Responsibilities

• Lead the team through management and mentorship, via both technical and non-technical leadership
• Model the values of igloocompany, drive the culture for the engineering team
• Develop products, services, processes that will be adopted across the company
• Establish consensus amongst divergent and sometimes opposing teams, and act as the trusted leader to represent and articulate the divergent views 
• Identify, recommend, and implement new technologies and systems to improve organizational processes and decision-making within the engineering teams
• Establish, communicate, and implement engineering and development policies, practices, standards, and security measures to ensure effective and consistent operations.
• Be a strategic leader and be proactive in driving change within the engineering team and also across the company, shaping the engineering team with company’s business objectives in mind
• Collaborate with the company’s executive leadership to develop and meet organizational goals while supplying expertise and guidance on technology and engineering capabilities
• Establish and administer the department’s budget.
• Ensure that departmental decisions such as staffing, development, organization, acquisitions, and facilities are in line with the organizations business plan and vision.
• Attract top talent and actively identify, recruit, and develop successful managers within the team
• Start new, reform existing and ramp down teams where necessary to achieve business objectives. 
• Maintain and continuously build up knowledge of emerging technologies and trends in engineering and development related to the organizations industry.

Requirements

• Bachelor’s/Master’s degree in Engineering required, especially in the field of software engineering
• Prior experience in engineering leadership in a high growth technology company
• At least 10 years of related experience required
• Excellent verbal and written communication skills
• Extensive knowledge of engineering principles and procedures
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Strong leadership and mentorship skills
• Experience in Project Management related role is an added bonus

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job purpose

We are hiring a talented and self-motivated Digital Designer to join our award-winning Creative team.

This is a 6-month full-time contract role with a potential to extend further for a longer term or recurring contract.

This role gives you the opportunity to shape digital touchpoints of igloocompany. You will take ownership over our marketing website, social media assets, brand presentations, and other collaterals.

Based in Bali, you will work collaboratively with a multidisciplinary team of Creatives, Product Designers, Engineers, and our international Business Units.

Responsibilities

Key responsibilities you can expect from this role:

• Co-create with our Senior Designers, and ultimately be independently responsible for: web/digital interfaces, social media assets, brand presentations, and other collaterals.
• Work closely with our in-house Creative and Marketing teams to ensure consistency, quality, and punctuality of delivery.
• Collaborate with freelancers and agencies to ensure consistency in brand vision. 
• Solid understanding of UX, responsive UI, web animation, and visual design principles. 
• Keep up with current trends and best practices.

Requirements

Qualifications

• Strong portfolio showcasing digital and visual design work.
• Degree in design or related disciplines
• Non-degree holders with a strong portfolio will also be considered.

Skills

• Excellent working knowledge of UX and visual design principles.
• Good command of reading, spoken and written English. This role requires you to read about emerging tech concepts and simplify it for our end-users.
• Great at visual storytelling and creating engaging presentations.
• Great at digital image manipulation, web animation, iconography, illustration, and video editing.
• Familiar with design tools, such as Figma and Adobe Suite.
• Familiar with presentation Tools, particularly Powerpoint and Google Slides.
• Good to have some knowledge of front-end development.

Traits

• You need to be an overall good person with a great work ethic.
• Team Player. Works well with stakeholders to ensure a smooth handover and timely delivery
• Independent and driven. Take initiative to improve self and work.
• Sense of ownership. Ability to carry projects through from end to end.
• Problem solver. Resourceful in solving problems in and outside of your own domain.
• Organized. Ability to navigate chaos and cope with ambiguity.
• Open-minded. Willingness to solicit feedback, to embrace new or opposing ideas.
• Communicative. Ability to rally collaborators, stakeholders, and management behind your work and decisions.

Bonus

• You have in-house, agency, and/or early-stage start-up experience.

What we can offer you

• Challenging work in a fun and collaborative environment
• Open-concept office space
• Multicultural teams represented by 15+ nationalities
• Flexible working arrangements and casual work setting

Job purpose

We are hiring a talented and self-motivated Visual Designer to join our award-winning Creative team.

This is a 6-month full-time contract role with a potential to extend further for a longer term or recurring contract.

This role gives you the opportunity to shape brand touchpoints of igloocompany. You will work on online(digital) and offline(print) collaterals, preparing localization assets, and designing for our global business.

Based in Bali, you will work collaboratively with a multidisciplinary team of Creatives, Product Designers, Engineers, and our international Business Units.

Responsibilities

Key responsibilities you can expect from this role:

• Co-create with our Senior Designers, and ultimately be independently responsible for: Product go-to-market design materials, localization assets for global team, digital and printed material for events and campaign. 
• Work closely with our in-house Creative and Marketing teams to ensure consistency, quality, and punctuality of delivery. 
• Keep up with current trends and best practices.

Requirements

Qualifications

• Strong portfolio showcasing visual design work. 
• Degree in design or related disciplines
• Non-degree holders with a strong portfolio will also be considered.

Skills

• Excellent working knowledge of visual design principles.
• Understand of print production and experience in designing for print. 
• Great at visual storytelling.
• Great at digital image manipulation, iconography, and illustration.
• Familiar with design tools, such as Adobe Suite.
• Familiar with presentation Tools, particularly Powerpoint and Google Slides.
• Good command of reading, spoken and written English. This role requires you to read about emerging tech concepts and simplify it for our end-users.

Traits

• You need to be an overall good person with a great work ethic.
• Team Player. Works well with stakeholders to ensure a smooth handover and timely delivery
• Independent and driven. Take initiative to improve self and work.
• Sense of ownership. Ability to carry projects through from end to end.
• Problem solver. Resourceful in solving problems in and outside of your own domain.
• Organized. Ability to navigate chaos and cope with ambiguity.
• Open-minded. Willingness to solicit feedback, to embrace new or opposing ideas.
• Communicative. Ability to rally collaborators, stakeholders, and management behind your work and decisions.

Bonus

• You have in-house, agency, and/or early-stage start-up experience.
• You have some 3D CAD and render skills.

What we can offer you

• Challenging work in a fun and collaborative environment
• Open-concept office space
• Multicultural teams represented by 15+ nationalities
• Flexible working arrangements and casual work setting

Job purpose

We are currently looking for an experienced Security Engineer to build our next generation of products. Our long-term goal is to build an ecosystem of access control products that interoperate with each other. Our roadmap includes products like digital padlocks, access control panels, gateways, and security cameras amongst others. You will be part of a team responsible for designing solutions for all of these products, such that they work with one another. You will work with hardware and software engineers to design products that are resistant to attacks. You must consider various angles in your designs, covering server-side all the way to electronics-level security.

Responsibilities

• Work with software, firmware and hardware engineers to design safe protocols, taking into consideration the impact on user experience
• Write, update, and maintain security design documents
• Provide security expertise and guidance to various engineering teams
• Source and manage third-party security teams to conduct audits on new and existing system designs

Requirements

• Degree/Masters in Computer Science, Computer Engineering or related field
• 5+ years experience in security
• Familiarity with security standards
• Experience with attacks and mitigation methods
• Experience working in cross-functional teams
• Able to communicate clearly, both in writing and verbally
• Experience with designing and writing specifications for protocols
• Good general CS theory
• Coding experience in C/C++

Preferred qualifications

• Experience with hardware security
• Experience designing products that have passed security certifications
• Experience with pen testing
• Proficient in both English and Mandarin
• Holds any active security-related certification

What we can offer you

• Challenging work in a fun and collaborative environment
• Spacious open-concept and conveniently located office
• Team lunches and company events
• Multicultural teams represented by 15+ nationalities
• Comprehensive corporate insurance and dental benefit
• Exclusive staff discounts for company products
• Flexible working arrangements and casual work setting

Job purpose

Customer Success & Service Manager (CSSM) supports our customers as they transition from sales prospects to active users of our products and provides excellence level of after sales services. CSSM focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with our business.

CSSM will lead customer success initiatives, keep the company focused on customer outcomes and play a significant role to uncover new ways to make igloocompany a part of everyday life and improve our products and services. CSSM will involve in all aspects of support, account management, demonstrating the product and educating customers plus after sales services. All Commercial team members look to customer success and after sales services for input across all key decisions. 

Responsibilities

• Be directly responsible for owning and cultivating strong relationships with external and internal stakeholders. 
• Serve as the primary contact for onboarding of new customers,
• the training of platform end-users, as well as post go-live support.
• Set up efficient customer service processes and system on cloud platform to make customers easy to do business with us and experience excellence after sales services.
• Drive retention and growth among our customers by understanding their business needs and helping them succeed. 
• Gauge customers' levels of engagement with the company and provide feedback to other teams regarding products and SW as service.
• Represent the voice of the customer, and help drive the entire customer lifecycle, specifically facilitating a successful customer journey from purchase order to end-user engagement and after sales services. 
• Collaborate closely with Business Development to support pilot customers and ensure contract/agreement renewals and upsells.

Requirements

• At least Bachelor’s degree in Business, Economic or Arts from reputable universities.
• At least 4+ years Customer Success, Customer Service, Relationship Management and Account Management or similar experiences.
• Experience working with high-profile accounts and advising on overall support and service needs.
• Problem solver who understands how to work with a variety of stakeholders throughout the Customer Journey
• Confident working with data and data analytic tools. An ability to quickly analyze data to tell a story and identify areas of operational improvements to satisfy customers’ needs.
• Excellence in verbal and written communication skills. You can explain complex issues in simple terms and adapt your tone for different stakeholders.
• Strong in team building and time management skills
• Exposure to consumer and enterprise business with HW, SW, mobile APP and integration. 
• Capable of managing own team and workload with minimal supervision.
• Demonstrate aptitude for coaching and people management

What we can offer you

• Challenging work in a fun and collaborative environment
• Multicultural teams represented by 15+ nationalities
• Flexible working arrangements and casual work setting
• Equity compensation

Job purpose

Technical Sales Engineer (TSE) is the technical glue of a technical sale. Sometimes called ‘systems engineers,’ ‘pre-sales support,’ or ‘field consultants,’ TSE acts as the sales team’s technical encyclopedia during the sale, representing the technical aspects of how the product solves specific customer problems. TSE performs technical presentations for the product and own the demonstration script for the product. With adequate staffing of trained TSEs, Product Management does NOT go on sales calls and customer demos. 

We are searching for a detail-oriented, professional Technical Sales Engineer to join our company. The Sales Engineer’s responsibilities include delivering product demonstrations, networking with clients, expanding sales territories, attending seminars and trade exhibitions, conducting research, increasing your knowledge of technical products, and providing training to staff. You should be able to deliver excellent customer support and make appropriate suggestions for improvement. 

To be successful as a Technical Sales Engineer, you should demonstrate great active listening skills, patience, and confidence. Outstanding candidates are self-starters with superb networking abilities, research skills, and a good eye for opportunities. 

Responsibilities

• Memorizing technical products specifications and keeping up-to-date with new company products as well as industry trends. 
• Learn the technical details concerning how our software works and easily articulating what problems it solves for our clients. 
• Simplifying technical terms during product demonstrations, carry out pre and post-sales customer support. 
• Conducting market research and obtaining feedback from clients to improve existing products. 
• Writing reports and liaising with the production team regarding issues, foreseeable problems, and effective solutions. 
• Maintaining strong professional relationships with existing clients and meeting with new clients to expand sales territories. 
• Meeting regular sales targets.
• Listening to customers’ needs and advising them on the best products or solution to buy. 

Requirements

• A solid technical background.
• Analytical and problem-solving skills.
• Sound judgement and good business sense.
• Selling to customer needs and ability to build relationships with clients quickly.
• Software knowledge requirements.
• Capture product development specifications feedback to R&D.
• Presentation skills.
• General programming skills.
• Team working ability and good verbal communication.
• Customer requirements analysis and innovative mindset.
• Bachelor’s degree in Engineering or similar.
• Technical sales experience.
• Strong customer service, analytical, and interpersonal skills.
• Excellent organizational research, and multi-tasking abilities.
• Strong negotiating and problem-solving skills.
• A professional appearance with a good attitude.

What we can offer you

• Challenging work in a fun and collaborative environment
• Multicultural teams represented by 15+ nationalities
• Flexible working arrangements and casual work setting
• Equity compensation

Focusing on 3 different vertical markets: Logistics, Real Estate, & Infrastructure Access

Job Purpose

To implement sales strategy, BD activities and realize sales targets set by the Company for USA Region. Responsible for below 3 market vertical focusing on property access management of business partners operating in:

Logistics

• Logistics and transports;
• Warehouse and self-storage;
• Last mile deliveries.

Real Estate

• Short Term Rental (AirBnB, Bookign.com, Home & Away, OYO, etc), Shared Space & Living and Hospitality;
• Real estate sales & rentals (MLS agents), Realtors (Keller William, Campass, etc), New Prop players (Flip, Zillow, Kleard, etc);
• Property Management firms (CBRE, JLL, etc), Builders and Developers.

Infrastructure Access

• Telco towers and Data centers;
• Facilities Management in commercial, health, airport, government institutes, and industrial complexes;
• Utility companies (electricity, water and gas);
• Oil and gas producers and distributors.

Responsibilities

• Arrange and conduct business development meetings with prospective partners (operating in the respective market vertical;
• Promote the Company’s products/services under Iglooworks brand at events and tradeshows;
• Conduct outbound sales to acquire new leads;
• Actively follow up on leads to convert into sales at pricing guidelines set by the Company;
• Engage in commercial and contractual negotiation with B2B partners;
• Build long-term relationships with new and existing partners for recurring sales;
• Provide trustworthy feedback, after-sales support and manage reviews at timely level to raise brand rating of Iglooworks by enterprise end users and/or partners.
• Develop business development strategy focusing on increase sales and market share in the responsible B2B respective market vertical.
• Maintain a healthy sales pipeline based on annual targets;
• Prepare sales contracts adhering to local laws and regulations rules, and Company’s guidelines;
• Maintain updated records of partners’ billing and shipping details.

Requirements

• BSc/BA/Master degree in business administration, sales or relevant fields;
• Minimum 10 years working experience in sales and BD roles with strong B2B business partners management skills.
• Previous sales or business development experience in B2B market vertical working through partners.
• Proficiency in MS Office.
• Proficiency in English.
• Good presentation and communication skills.
• Market knowledge, preferably in B2B distribution, access security in infrastructure related industries.
• Strong people and negotiation skills.
• Ability to build rapports and a team player with Company staff and management team.
• Time management and planning skills.

What we can offer you

• Challenging work in a fun and collaborative environment
• Multicultural teams represented by 15+ nationalities
• Flexible working arrangements and casual work setting
• Corporate insurance benefits

Job purpose

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage incoming calls, emails or chat depending the LOB igloohome assigns
• Handle customer complaints, provide accurate, valid and complete resolution within the time limits; follow up to ensure resolution;
• Build sustainable relationships and trust with customer accounts through open and interactive communication;
• Take the extra mile to provide customer satisfaction
• Keep records of customer interactions, process customer accounts and file documents on igloohome-approved platforms;
• Follow communication procedures, guidelines and policies

Requirements

• Strong communication skills
• Strong command in written and spoken English
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Flexibility with a full-time schedule, including shift assignments on weekends/evenings;
• At least 3 years of experience in customer services, such as calls, ticket, and chat handling
• Recent 1 or more years of relevant experience with BPO
• Polytechnic/ITE/2 years in college

What we can offer you

• Up to 18k signing bonus for new hires
• Challenging work in a fun and collaborative environment
• Multicultural teams represented by 15+ nationalities
• Corporate insurance allowance
• Flexible working arrangements and casual work setting