We are hiring

To apply for any of these roles, send in your CV to joyce.le@igloohome.co

Android Developer

Company Introduction

In just two years, igloohome has grown from a small start-up to creating presence in over 80 markets. Our innovations with smart locks and strong partnerships have helped us gain a strong foothold in Asia Pacific and the US.

Job purpose

Igloohome is looking for a full-time Android developer to join us in building software solutions for our next generation of IoT products. We are looking for developers who have an eye for intuitive API design, strong skills in code architecture & the Android SDK and a drive to build robust and efficient code.

Duties and responsibilities

Designing, developing and maintaining our core mobile libraries for internal and external use.
Support integration efforts from internal & external app developers.
Develop native applications for internal projects.
Manage and plan individual project development life cycles.
Build effective unit tests.
Contribute technical knowledge and limitations in the planning and design phases of new products.

Qualifications

Have a Degree in computer science, computer engineering or similar field;
Have 3 years of working experience with Android software development;
Ability to work independently;
Able to speak Chinese fluently is a strong bonus;
Excellent communication and a team player;
Able to work independently, problem solver and provide seamless support to app-developers and other stakeholders;
Able to commence as soon as possible.

Bonus Qualifications

Experience with Bluetooth Low Energy is a bonus;
Experience with Kotlin, ReactiveX, Mockito is a bonus;
Experience with Proguard

Customer Service Team Lead (based in Cebu, Philippines)

Job Purpose

To ensure the Customer Service team hits the set SLAs and KPIs and are constantly updated with their performance. Responsible in enforcing strategies and standards stipulated by igloohome and coming up with process improvement plans based on executive or customer feedback, research and analytics.

Responsibilities and Duties

CS Operational Excellence and Customer Experience

Ensures that the CS team executives in Cebu hits or exceeds the Operational Excellence metrics including but not limited to CSAT, Average Resolution Time, Average First Response time and other Customer Service metric set.
Manage and improve team performance through performance monitoring, problem resolution, infrastructure audits and quality assurance measures.
Identify operational risks and implement measures/controls to remove risk gaps so that processes are in line internally and externally.
Conducts call listening, ticket deep dives and performance reviews for each executive to establish/reinforce the high standards we set for productivity, quality and customer experience.
Gives executives real-time feedback about detractors that come in to mitigate same issue/executive behavior from happening again.
Analyzes and prepares monthly reports using analytics on team performance to Head of CS.
Identifies team’s process, behavior or product knowledge gaps and work with relevant team to address them. Information can come from coaching sessions, analytics, research, etc.
Implement proactive measures to ensure customer experience is above excellent. Working on proactive methods vs reactive to make igloohome known for its great services.
Handles escalations/service recoveries raised by team executives.
Liaison between the CS executives and internal teams to discuss and implement process improvements.
Handles approvals for refunds, replacements, one-time courtesies replacements based on guidelines outlined in igloohome Academy.
Responsible for allocating work-time to executives according to the workload (frequency of calls, leaves, etc)

Human Resource (HR) and Admin

Encourage active team discussions and collaborations so that they will be energized, engaged and motivated to achieve the department’s goals of being an inspired team.
To identify potential talents for grooming and nurturing in line with igloohome direction of building high performance culture.
Be a role model by aligning actions, decisions and team’s priorities to reflect an excellence mind-set and a “can-do” attitude.
Encourages team to come up with innovative ideas to improve internal work processes and to build a culture of continuous improvement within the team.
Carry out HR tasks for team executives: recruit, onboard, train, coach, counsel, discipline, set work schedules, KPI and carry our regular performance reviews in accordance to igloohome HR policies.
Manages office: implement preventive maintenance for equipment/assets and maintain full compliances to Occupancy, Health and Safety regulations required by local authorities.

Qualifications

At least 4 years of customer service and technical support experience within a call center environment.
Proven track record and experience in managing a small size team in remote to HQ.
Good planning, organizational and problem solving skills.
Strong analytical skills.
Proficiency in Microsoft Office specifically in Excel.
Diploma in Business Administration or any related field

BD Executive/Manager

Job purpose

We are looking for a talented Business Development Executive/Manager to manage and generate business development & sales activities for the region – Singapore.

Responsibilities

Be the primary point of contact with Singapore customers, and own the end to end sales activities
Generate sales among key client accounts, including up-selling and cross-selling
Manage projects within client relationships, working to carry out client goals while meeting company goals
Communicate effectively between the customer and internal teams on necessary requirements, with the goal of increasing revenue/share of wallet per customer
Help customers through email, phone, online presentations, screen-share and in person meetings
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Update job knowledge by participating in internal product training opportunities
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Monitor and analyze customer's usage of our smart digital locks, and recommend necessary products at appropriate times

Requirements

Proven sales management or other relevant experience
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communications skills
Bachelor's Degree in appropriate field of study or equivalent work experience
2+ years of sales experience desirable
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability, and maturity
Ability to prioritize among competing tasks
Critical thinking and problem-solving skills
Understanding of website development, measurement and analytics, content management and internet technology
Excellent time and project management skills. You are always looking to improve inefficient processes
Keen attention to detail and adherence to deadlines
Expert at Microsoft Office Suite, Google Apps etc.

Working Conditions

Work in Singapore office. Regular travel schedule, up to 50% of the time to attend client meetings, promoting the brand, visiting Retailers and Resellers, and generate new leads and sales in Singapore.

iOS Developer

At igloohome, we strive to make lives better through the use of innovative technologies in our smart access systems. We envision a future of completely keyless access for all and believe what we do unlocks more freedom for you to get the most out of every moment. In just two years, igloohome has grown from a small start-up to creating a presence in over 80 markets. Our innovations with smart locks and strong partnerships have helped us gain a strong foothold in the Asia Pacific and the US.

Job Purpose

We are looking for talented iOS developers to build our next generation of IoT products. At our Singapore-based HQ, we build the core components of our software products. As a mobile developer, you will be mainly building SDKs written in Swift.

As developers, we strive for designing scalable interfaces and building robust code. Intuitive design for the SDKs is also a requirement as it reaches partner app developers worldwide.

Since work is a large part of our lives, we also want it to be interesting. Exploring new technologies and challenges helps us find creative ways to solve problems. As such, developers are always engaged in projects that leverage different IoT technologies (eg. Bluetooth/NB-IoT).

The development team operates as a small, close-knit team where communication is key. Cross-functional teams are commonplace, involving firmware, back-end, and mobile from different countries. Developers will play pivotal roles in the design and planning stages of our new products.

Skills & requirements:

A bachelor's degree in computer science or in a related field.
Fresh graduates are encouraged to apply.
Experience with iOS
Ability to speak Chinese fluently
Bonus points if you are familiar with Bluetooth Low Energy.
Able to work independently & in cross-functional teams.
Enjoy testing your own code and write unit tests.
Have a good grasp of OO and design patterns to avoid redundancy and promote legible, testable and robust code.
Familiarity with Agile development (Scrum/Kanban)

Software Evangelist

Job purpose

igloohome is looking for a full-time Software Evangelist to join us in supporting our partner integration offerings that complement our smart access products. A good understanding of API/SDK integration processes and an intuitive grasp of technology products to guide and resolve enterprise integration queries. A successful candidate will report directly to our Technology Product Manager

Duties and responsibilities

Cross functional working environment - You'll be working closely with software engineers, QA engineers, product managers, sales, and customer support.
Triaging API and SDK integration issues - You'll be working closely with our partners to resolve their queries around their use of our current and future integration products. Building up expert knowledge of our APIs and SDKs is paramount in helping to troubleshoot technical issues with external developers.
Working across different feedback channels – As the primary customer-facing point of contact, you'll manage all the feedback channels available for partners to reach us.
Keeping current with our new offerings - You'll always be up-leveling with the pace of innovation at igloohome and maintaining developer documentation as well.
Expanding our partner integration applications – You’ll discover new ways of applying our integration capabilities with potential customers

Qualifications & Skills

Degree in Computer Science / Computer Engineering / Information Systems / Other relevant technical experience
Preferably with at least 1 year of relevant technical experience, especially programming experience working with APIs and SDKs (iOS and/or Android)
Strong people and technical problem-solving skills
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Naturally inquisitive with a teachable mindset
Fluent in English

In return you will get:

Flat hierarchy and co-operative working atmosphere
Freedom to execute own ideas
Medical Coverage
Flexible working arrangement

Technical Customer Support Engineer (based in Cebu)

Job Purpose

The Technical Customer Support Engineer will work with the Customer Support team to troubleshoot issues reported by Customers and provide a response in a timely manner. Being customer-inspired and problem-solving skills are must-have requirements for this role.

Duties and responsibilities

Works closely with members of the Customer Support team to get a detailed understanding of issues reported by Customers
Be Customer-inspired and communicate clearly with Customers for troubleshooting issues
Liaise with internal teams (Product, QA, Operations, Engineering) to escalate and resolve customer support issues
Troubleshoot technical issues and identify whether issues are hardware or software related
Have a good understanding of the technical design of hardware products and the software platform
Have a good understanding of Technical Design Documents and Product Specification Documents
Have a good understanding of known issues across current product SKUs
Familiar with test environment procedures and processes
Can work well under pressure and be an “out of the box” thinker
Strong time management and prioritisation skills
Willing to ask questions and be eager to learn about new products and solutions

Qualifications

Possess minimally a Bachelor's Degree/Professional Degree in Engineering/Computer Science/Information Technology or equivalent
At least 2 years of hands on experience in Testing / Software development / R&D / Customer Support
Able to work in a fast-paced environment, work methodically and have attention to detail

Smart Digital Lock Technician

Job purpose

This role will be responsible for lock installation, faulty lock troubleshoot, strip parts and fix igloohome products according to the company’s standards.

Duties and responsibilities

Perform on sites (homes/project sites) installation and service run including onboarding brief or help troubleshoot igloohome products
Diagnose and minor repair products on site to satisfy customer with efficiency
Work closely with Customer Service team for service run arrangement
Provide exceptional customer service and answer any customer questions
Provide professional assessments and advice for customers on products that meet their needs
Review products and provide helpful guides for igloohome use
Maintain a positive and professional demeanor, always portraying the company in a positive light
Share customer feedback and insights with fellow field technicians and other teams
Ensures that customers are well onboarded on how to use the lock
This role is reporting directly to the Operations Manager

Qualifications

Manual dexterity and problem-solving skills
Willingness to work with power/hand tools, handling of low/line voltage, and installations that may require home modifications (i.e., door lock, TV mounting)
Good physical condition and strength with a willingness to work overtime
Flexibility with full-time schedule, including shift assignments on weekends/evenings
Possesses a valid Class 3 driving license and has access to an automobile will be a plus
At least 2 years’ experience in door carpentry or lock installations is a bonus
Ability to speak in Chinese & English

Business Development Manager – Business To Business (B2B), USA (3 Open Vacancies)

Focusing on 3 different vertical markets: Logistics, Real Estate, & Infrastructure Access

Job Purpose

To implement sales strategy, BD activities and realize sales targets set by the Company for USA Region. Responsible for below 3 market vertical focusing on property access management of business partners operating in:

Logistics

Logistics and transports;
Warehouse and self-storage;
Last mile deliveries.

Real Estate

Short Term Rental (AirBnB, Bookign.com, Home & Away, OYO, etc), Shared Space & Living and Hospitality;
Real estate sales & rentals (MLS agents), Realtors (Keller William, Campass, etc), New Prop players (Flip, Zillow, Kleard, etc);
Property Management firms (CBRE, JLL, etc), Builders and Developers.

Infrastructure Access

Telco towers and Data centers;
Facilities Management in commercial, health, airport, government institutes, and industrial complexes;
Utility companies (electricity, water and gas);
Oil and gas producers and distributors.

Duties and responsibilities

Arrange and conduct business development meetings with prospective partners (operating in the respective market vertical;
Promote the Company’s products/services under Iglooworks brand at events and tradeshows;
Conduct outbound sales to acquire new leads;
Actively follow up on leads to convert into sales at pricing guidelines set by the Company;
Engage in commercial and contractual negotiation with B2B partners;
Build long-term relationships with new and existing partners for recurring sales;
Provide trustworthy feedback, after-sales support and manage reviews at timely level to raise brand rating of Iglooworks by enterprise end users and/or partners.
Develop business development strategy focusing on increase sales and market share in the responsible B2B respective market vertical.
Maintain a healthy sales pipeline based on annual targets;
Prepare sales contracts adhering to local laws and regulations rules, and Company’s guidelines;
Maintain updated records of partners’ billing and shipping details.

Qualifications

BSc/BA/Master degree in business administration, sales or relevant fields;
Minimum 10 years working experience in sales and BD roles with strong B2B business partners management skills.
Previous sales or business development experience in B2B market vertical working through partners.
Proficiency in MS Office.
Proficiency in English.
Good presentation and communication skills.
Market knowledge, preferably in B2B distribution, access security in infrastructure related industries.
Strong people and negotiation skills.
Ability to build rapports and a team player with Company staff and management team.
Time management and planning skills.