We are hiring

Lead Mobile Developer – Android

About igloohome

igloohome’s award-winning smart locks and lockboxes allow home or property owners to grant access to their property remotely, via a mobile app. igloohome is a partner of Airbnb and Booking.com and our products have been featured in Cnet, PC Mag, Techcrunch, and more. Our products have been shipped to over 100 countries. Igloohome has also launched its enterprise line - iglooworks - for large-scale access management.

We are looking for highly passionate and motivated individuals who are interested to join a dynamic and fast-growing start-up. If building things and changing the world excites you, joining igloohome is for you.

Job purpose

We are looking for a talented Android developer to lead the mobile team and build our next generation of IoT products. At our Singapore-based HQ, we build the core components of our software products. As a mobile lead, you will be expected to provide leadership to a small team of 3-4 mobile developers. At the same time, you will also be building SDKs written in Kotlin, with a heavy dose of RxJava 2.

As developers, we strive for designing scalable interfaces and building robust code. Intuitive design for the SDKs is also a requirement as it reaches partner app developers worldwide.

Our projects are typically cross-functional, with the engineering teams spread over Singapore, China and Indonesia.

Duties and responsibilities

• Plan out architecture for new features and products
• Implement features together with the mobile team under your lead
• Provide technical leadership, and perform some basic management duties for the mobile team
• Mentor younger engineers on the team
• Coordinate with product managers and project managers to plan out features and engineering timelines

Qualifications & Skills

• A bachelor's degree in computer science, computer engineering or in a related field
• 4+ years of professional experience with Android, ideally with at least 2 years heading a mobile team
• 1+ year experience with iOS
• Strong CS foundation. We expect you to understand the fundamentals behind your work, even if you are just using a library or framework
• Bonus points if you are familiar with Bluetooth Low Energy
• Ability to speak Chinese fluently is a bonus
• Familiarity with Agile development (Scrum/Kanban).

In return you will get:

• Flat hierarchy and co-operative working atmosphere
• Freedom to execute own ideas
• Medical Coverage
• Flexible working arrangement

Customer Service Team Lead (based in Cebu, Philippines)

Job Purpose

To ensure the Customer Service team hits the set SLAs and KPIs and are constantly updated with their performance. Responsible in enforcing strategies and standards stipulated by igloohome and coming up with process improvement plans based on executive or customer feedback, research and analytics.

Responsibilities and Duties

CS Operational Excellence and Customer Experience

• Ensures that the CS team executives in Cebu hits or exceeds the Operational Excellence metrics including but not limited to CSAT, Average Resolution Time, Average First Response time and other Customer Service metric set.
• Manage and improve team performance through performance monitoring, problem resolution, infrastructure audits and quality assurance measures.
• Identify operational risks and implement measures/controls to remove risk gaps so that processes are in line internally and externally.
• Conducts call listening, ticket deep dives and performance reviews for each executive to establish/reinforce the high standards we set for productivity, quality and customer experience.
• Gives executives real-time feedback about detractors that come in to mitigate same issue/executive behavior from happening again.
• Analyzes and prepares monthly reports using analytics on team performance to Head of CS.
• Identifies team’s process, behavior or product knowledge gaps and work with relevant team to address them. Information can come from coaching sessions, analytics, research, etc.
• Implement proactive measures to ensure customer experience is above excellent. Working on proactive methods vs reactive to make igloohome known for its great services.
• Handles escalations/service recoveries raised by team executives.
• Liaison between the CS executives and internal teams to discuss and implement process improvements.
• Handles approvals for refunds, replacements, one-time courtesies replacements based on guidelines outlined in igloohome Academy.
• Responsible for allocating work-time to executives according to the workload (frequency of calls, leaves, etc)

Human Resource (HR) and Admin

• Encourage active team discussions and collaborations so that they will be energized, engaged and motivated to achieve the department’s goals of being an inspired team.
• To identify potential talents for grooming and nurturing in line with igloohome direction of building high performance culture.
• Be a role model by aligning actions, decisions and team’s priorities to reflect an excellence mind-set and a “can-do” attitude.
• Encourages team to come up with innovative ideas to improve internal work processes and to build a culture of continuous improvement within the team.
• Carry out HR tasks for team executives: recruit, onboard, train, coach, counsel, discipline, set work schedules, KPI and carry our regular performance reviews in accordance to igloohome HR policies.
• Manages office: implement preventive maintenance for equipment/assets and maintain full compliances to Occupancy, Health and Safety regulations required by local authorities.

Qualifications

• At least 4 years of customer service and technical support experience within a call center environment.
• Proven track record and experience in managing a small size team in remote to HQ.
• Good planning, organizational and problem solving skills.
• Strong analytical skills.
• Proficiency in Microsoft Office specifically in Excel.
• Diploma in Business Administration or any related field

BD Executive/Manager

Job purpose

We are looking for a talented Business Development Executive/Manager to manage and generate business development & sales activities for the region – Singapore.

Responsibilities

• Be the primary point of contact with Singapore customers, and own the end to end sales activities
• Generate sales among key client accounts, including up-selling and cross-selling
• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Communicate effectively between the customer and internal teams on necessary requirements, with the goal of increasing revenue/share of wallet per customer
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in internal product training opportunities
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer's usage of our smart digital locks, and recommend necessary products at appropriate times

Requirements

• Proven sales management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Bachelor's Degree in appropriate field of study or equivalent work experience
• 2+ years of sales experience desirable
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability, and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Understanding of website development, measurement and analytics, content management and internet technology
• Excellent time and project management skills. You are always looking to improve inefficient processes
• Keen attention to detail and adherence to deadlines
• Expert at Microsoft Office Suite, Google Apps etc.

Working Conditions

Work in Singapore office. Regular travel schedule, up to 50% of the time to attend client meetings, promoting the brand, visiting Retailers and Resellers, and generate new leads and sales in Singapore.

iOS Developer

At igloohome, we strive to make lives better through the use of innovative technologies in our smart access systems. We envision a future of completely keyless access for all and believe what we do unlocks more freedom for you to get the most out of every moment. In just two years, igloohome has grown from a small start-up to creating a presence in over 80 markets. Our innovations with smart locks and strong partnerships have helped us gain a strong foothold in the Asia Pacific and the US.

Job Purpose

We are looking for talented iOS developers to build our next generation of IoT products. At our Singapore-based HQ, we build the core components of our software products. As a mobile developer, you will be mainly building SDKs written in Swift.

As developers, we strive for designing scalable interfaces and building robust code. Intuitive design for the SDKs is also a requirement as it reaches partner app developers worldwide.

Since work is a large part of our lives, we also want it to be interesting. Exploring new technologies and challenges helps us find creative ways to solve problems. As such, developers are always engaged in projects that leverage different IoT technologies (eg. Bluetooth/NB-IoT).

The development team operates as a small, close-knit team where communication is key. Cross-functional teams are commonplace, involving firmware, back-end, and mobile from different countries. Developers will play pivotal roles in the design and planning stages of our new products.

Skills & requirements:

• A bachelor's degree in computer science or in a related field.
• Fresh graduates are encouraged to apply.
• Experience with iOS
• Ability to speak Chinese fluently
• Bonus points if you are familiar with Bluetooth Low Energy.
• Able to work independently & in cross-functional teams.
• Enjoy testing your own code and write unit tests.
• Have a good grasp of OO and design patterns to avoid redundancy and promote legible, testable and robust code.
• Familiarity with Agile development (Scrum/Kanban)

Software Evangelist

Job purpose

igloohome is looking for a full-time Software Evangelist to join us in supporting our partner integration offerings that complement our smart access products. A good understanding of API/SDK integration processes and an intuitive grasp of technology products to guide and resolve enterprise integration queries. A successful candidate will report directly to our Technology Product Manager

Duties and responsibilities

• Cross functional working environment - You'll be working closely with software engineers, QA engineers, product managers, sales, and customer support.
• Triaging API and SDK integration issues - You'll be working closely with our partners to resolve their queries around their use of our current and future integration products. Building up expert knowledge of our APIs and SDKs is paramount in helping to troubleshoot technical issues with external developers.
• Working across different feedback channels – As the primary customer-facing point of contact, you'll manage all the feedback channels available for partners to reach us.
• Keeping current with our new offerings - You'll always be up-leveling with the pace of innovation at igloohome and maintaining developer documentation as well.
• Expanding our partner integration applications – You’ll discover new ways of applying our integration capabilities with potential customers 

Qualifications & Skills

• Degree in Computer Science / Computer Engineering / Information Systems / Other relevant technical experience
• Preferably with at least 1 year of relevant technical experience, especially programming experience working with APIs and SDKs (iOS and/or Android)
• Strong people and technical problem-solving skills
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues
• Naturally inquisitive with a teachable mindset
• Fluent in English

In return you will get:

• Flat hierarchy and co-operative working atmosphere
• Freedom to execute own ideas
• Medical Coverage
• Flexible working arrangement

Technical Customer Support Engineer (based in Cebu)

Job Purpose

The Technical Customer Support Engineer will work with the Customer Support team to troubleshoot issues reported by Customers and provide a response in a timely manner. Being customer-inspired and problem-solving skills are must-have requirements for this role.

Duties and responsibilities

• Works closely with members of the Customer Support team to get a detailed understanding of issues reported by Customers
• Be Customer-inspired and communicate clearly with Customers for troubleshooting issues
• Liaise with internal teams (Product, QA, Operations, Engineering) to escalate and resolve customer support issues
• Troubleshoot technical issues and identify whether issues are hardware or software related
• Have a good understanding of the technical design of hardware products and the software platform
• Have a good understanding of Technical Design Documents and Product Specification Documents
• Have a good understanding of known issues across current product SKUs
• Familiar with test environment procedures and processes
• Can work well under pressure and be an “out of the box” thinker
• Strong time management and prioritisation skills
• Willing to ask questions and be eager to learn about new products and solutions

Qualifications

• Possess minimally a Bachelor's Degree/Professional Degree in Engineering/Computer Science/Information Technology or equivalent
• At least 2 years of hands on experience in Testing / Software development / R&D / Customer Support
• Able to work in a fast-paced environment, work methodically and have attention to detail

Smart Digital Lock Technician

Job purpose

This role will be responsible for lock installation, faulty lock troubleshoot, strip parts and fix igloohome products according to the company’s standards.

Duties and responsibilities

• Perform on sites (homes/project sites) installation and service run including onboarding brief or help troubleshoot igloohome products
• Diagnose and minor repair products on site to satisfy customer with efficiency
• Work closely with Customer Service team for service run arrangement
• Provide exceptional customer service and answer any customer questions
• Provide professional assessments and advice for customers on products that meet their needs
• Review products and provide helpful guides for igloohome use
• Maintain a positive and professional demeanor, always portraying the company in a positive light
• Share customer feedback and insights with fellow field technicians and other teams
• Ensures that customers are well onboarded on how to use the lock
• This role is reporting directly to the Operations Manager

Qualifications

• Manual dexterity and problem-solving skills
• Willingness to work with power/hand tools, handling of low/line voltage, and installations that may require home modifications (i.e., door lock, TV mounting)
• Good physical condition and strength with a willingness to work overtime
• Flexibility with full-time schedule, including shift assignments on weekends/evenings
• Possesses a valid Class 3 driving license and has access to an automobile will be a plus
• At least 2 years’ experience in door carpentry or lock installations is a bonus
• Ability to speak in Chinese & English

Business Development Manager – Business To Business (B2B), USA (3 Open Vacancies)

Focusing on 3 different vertical markets: Logistics, Real Estate, & Infrastructure Access

Job Purpose

To implement sales strategy, BD activities and realize sales targets set by the Company for USA Region. Responsible for below 3 market vertical focusing on property access management of business partners operating in:

Logistics

• Logistics and transports;
• Warehouse and self-storage;
• Last mile deliveries.

Real Estate

• Short Term Rental (AirBnB, Bookign.com, Home & Away, OYO, etc), Shared Space & Living and Hospitality;
• Real estate sales & rentals (MLS agents), Realtors (Keller William, Campass, etc), New Prop players (Flip, Zillow, Kleard, etc);
• Property Management firms (CBRE, JLL, etc), Builders and Developers.

Infrastructure Access

• Telco towers and Data centers;
• Facilities Management in commercial, health, airport, government institutes, and industrial complexes;
• Utility companies (electricity, water and gas);
• Oil and gas producers and distributors.

Duties and responsibilities

• Arrange and conduct business development meetings with prospective partners (operating in the respective market vertical;
• Promote the Company’s products/services under Iglooworks brand at events and tradeshows;
• Conduct outbound sales to acquire new leads;
• Actively follow up on leads to convert into sales at pricing guidelines set by the Company;
• Engage in commercial and contractual negotiation with B2B partners;
• Build long-term relationships with new and existing partners for recurring sales;
• Provide trustworthy feedback, after-sales support and manage reviews at timely level to raise brand rating of Iglooworks by enterprise end users and/or partners.
• Develop business development strategy focusing on increase sales and market share in the responsible B2B respective market vertical.
• Maintain a healthy sales pipeline based on annual targets;
• Prepare sales contracts adhering to local laws and regulations rules, and Company’s guidelines;
• Maintain updated records of partners’ billing and shipping details.

Qualifications

• BSc/BA/Master degree in business administration, sales or relevant fields;
• Minimum 10 years working experience in sales and BD roles with strong B2B business partners management skills.
• Previous sales or business development experience in B2B market vertical working through partners.
• Proficiency in MS Office.
• Proficiency in English.
• Good presentation and communication skills.
• Market knowledge, preferably in B2B distribution, access security in infrastructure related industries.
• Strong people and negotiation skills.
• Ability to build rapports and a team player with Company staff and management team.
• Time management and planning skills.