How Extra Space Asia Uses Self-Storage Access Control for Self-Guided Tours
Across Singapore, Extra Space Asia lets prospective renters book a self-guided storage tour over WhatsApp. A time-limited PIN gives them access to designated storage areas during their scheduled visit.
A unit’s dimensions can tell you how much space you’re paying for. Seeing it in person can answer the questions that come up when you’re ready to rent. Will everything fit through the opening? Once the boxes are stacked, will you still be able to reach what you need?
At Extra Space Asia, finding out starts with a WhatsApp message. The automated chat asks what kind of storage you need, how much space you’re looking for and which location works for you. From the same conversation, you can book a unit or arrange a self-guided viewing at your preferred branch.
From a WhatsApp enquiry to a self-guided storage tour
Choose a self-guided viewing and the chat asks for a date and time. The confirmation arrives in the same WhatsApp thread with directions to the designated storage area and a time-limited PIN generated using igloo’s algoPIN technology. When you arrive for your appointment, you enter the PIN at the keypad and can look around at your own pace.
For a self-storage operator, a tour confirmation needs to do more than reserve a time. The visitor also needs to know where to go and how to get through the door. Extra Space Asia handles those steps in the same WhatsApp conversation, so a routine viewing can go ahead without a member of the sales team meeting the visitor on-site. The team can step in when a customer has questions about what to rent.
Two points of access control inside the facility
At the storage area entrance.
At doors equipped with an igloo Keypad and Switch, the visitor enters their viewing PIN on the keypad. When the PIN is valid, the Switch triggers the door to unlock. Extra Space Asia can grant temporary entry to the designated storage area for the scheduled viewing.
At the vacant storage unit.
Inside the storage area, Extra Space Asia uses the igloo Padlock 2 smart padlock to secure individual units. With a lock at the unit door, the team can manage access to that unit separately from entry to the shared storage area.
That distinction matters during a self-guided tour. A prospective renter can use their viewing PIN to enter the designated area and get a feel for the facility while individual units stay secured.
Helping customers choose the right storage space
What customers look for on a viewing depends on what they plan to store. Someone comparing a compact locker with a larger unit can judge how much room they’ll have to move things around. A customer considering a drive-up unit can see where they’d unload bulky items. At locations with dedicated wine storage, customers can see where their collection would be kept and get a feel for how they’d access it.
By offering self-guided storage tours across Singapore, Extra Space Asia gives prospective renters time to work through those practical questions at the branch they’re considering. They can see how the space would work for them before committing to a rental.
Looking for storage in Singapore? Explore Extra Space Asia’s storage options and arrange a viewing.
Make self-guided viewings possible at your storage facility
Give prospective renters time-limited access for scheduled viewings while keeping units secured. Talk to igloo about setting up access control for your self-storage facility.
